Terms of Service

Last updated: April 2026

Welcome to PetMom UK. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using petmom.co.uk, you agree to be bound by these terms.

1. Store Information

PetMom UK is an online pet products store operated by PetMom UK. We reserve the right to modify, suspend, or discontinue any aspect of the store at any time without prior notice. Product descriptions, pricing, and availability are subject to change.

2. Orders and Payments

When you place an order through our store, you agree to pay the specified price for the selected products. All prices are in GBP and include VAT where applicable. Payment must be made in full at the time of order using one of the accepted payment methods displayed at checkout. We reserve the right to refuse or cancel any order at our discretion.

3. Shipping and Delivery

We offer free UK delivery on orders over £40. Delivery times are estimates and may vary depending on your location and the shipping method selected. We are not responsible for delays caused by the shipping carrier or circumstances beyond our control.

4. Returns and Refunds

We offer a 30-day returns policy. If you are not satisfied with your purchase, you may return the product within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Please refer to our Returns & Refunds page for full details.

5. Product Information

We make every effort to display our products as accurately as possible. However, we cannot guarantee that the colours, materials, or specifications shown are entirely accurate due to variations in screen displays. Product dimensions and features are provided as guidance only.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of PetMom UK and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. User Conduct

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair the functioning of the site. You must not attempt to gain unauthorised access to any part of the website or its systems.

8. Limitation of Liability

PetMom UK shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability in respect of any claim shall not exceed the purchase price of the product in question.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement. We have no responsibility for the content or practices of such websites.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions about these Terms of Service, please contact us through our Contact page.